ServiceCare - IT Support and Helpdesk
MTG can support all aspects of your IT infrastructure and business systems. IT support, telecoms and voice, storage and networks are all areas we support 24/7. We work with all sizes of client, from SMBs to the largest corporations. Speak to us today about how our ServiceCare portfolio can benefit your business, save you money and improve service levels.
Small Business IT Support
MTG are specialists in the provision of IT and technical support to small businesses. With ServiceCare, MTG take responsibility for all of your systems including desktops, laptops, servers, internet connections and software. MTG become your single point of contact for everything IT and technology related, letting you to focus on running your business and doing what you do best.
The most popular version of ServiceCare for SMB clients is an inclusive service. You pay a fixed monthly fee and that covers you for everything; support calls, site visits, remote access, monitoring software and technical support. We make sure your IT works and if you have any problems, our talented and committed team of engineers and helpdesk staff are there to help.
The service is highly flexible, with add-ons including enhanced security, hosted telephony and off-site backup.
Enterprise IT Support – Outsourced
In an outsourced model, an enterprise chooses to outsource all of its IT, security and network needs to MTG. Our ServiceCare solution ensures every aspect of your technical infrastructure works for your business. We answer all of your helpdesk calls and e-mails. Our NOC team ensure your systems across all of your offices are functioning. The 24×7 nature of our business ensures we can monitor and support your systems round the clock. Enterprise ServiceCare is a fixed monthly fee, with optional enhancements in hours of cover, cyber-security and strategy advisory.
Enterprise IT Support – Partnership
Similar to Enterprise Outsourced, with our Partnership proposition, our team work alongside your additional IT function. We can compliment their skillsets, increase the hours of cover or assist with particular demanding projects.
A highly popular service component for our customers is ITaaS. With ITaaS, not only do MTG take responsibility for your IT support and helpdesk, we also provide all the desktops, laptops, printers, servers and software required for your business. The latest hardware and software are available to your staff, frequent updates/patches and the same high levels of support. Consistent with our other offerings, this is for a fixed monthly fee. An excellent solution for an opex model and a highly advanced, modern infrastructure.