ShoreTel Business Phone Systmes - Design, Supply and Full CRM Integration

Cloud Systems

Unlike a traditional on-premise system, a Cloud or Hosted phone system is securely located in a datacentre. Accessible from anywhere with an internet connection, a hosted system offers several advantages when compared to a traditional PBX.

A hosted system is typically provided as a service, paying for the number of extensions you have active each month. Your telephone handsets connect to the system over your internet connection, placing and receiving calls as normal.

Hosted PBX systems are always up to date, you do not have to worry about PBX maintenance, software upgrades or backups – this is included in the service.

cloud services

Corporate Telephone Systems

An on-premise system is a more traditional telephone system. Installed at your business premises, the system is connected to ISDN lines or SIP trunks, providing inbound and outbound phone calls to the wider world.

This type of IP phone system normally consists of some upfront capex, along with an ongoing maintenance contract covering faults and software updates. MTG partner with ShoreTel, a leading unified communications and IP phone system vendor.

For modern IP based systems, it is important that your network is capable of supporting and prioritising voice traffic. MTG can provide a range of network services that includes enterprise LAN solutions capable of supporting VoIP (Voice over IP).

More Information

Gartner Positions ShoreTel In The “Leaders” Quadrant Of The Magic Quadrant For Unified Communications

IP Handsets

IP655

Large color touch screen
Recommended for conferencing
Advanced microphone array technology

IP485g

General office and teleworkers
Colour backlit display
Built-in 10/100/1000 ethernet switch

IP480g

General office, conferencing and teleworkers
Full-duplex speakerphone
Visual voicemail

IP930D

General office and receptionists
Roam free through workplace
12 hours talk time, 5 days standby time

Virtualisation

Many organisations have made a considerable investment in the server or virtualised infrastructure. SANs, servers, networks and hypervisors such as VMWare, Hyper-V and Citrix are commonplace in today’s enterprise. In many industries DR and BCP are fundamental requirements, made easier by the investment in virtualisation.

ShoreTel partners with VMWare to deliver a fully virtualised UC solution that includes the core UC platform, systems administration, messaging, contact centre, mobility and colloboration suite. Your organisation can achieve inherant DR by leveraging their existing investment in infrastructure and running a virtualised PBX instance.

Application Integration

Integration with core line of business and productivity applications can deliver on the promise of Unified Communications (UC). CRM, ERP, messaging and MI are just some examples of where your phone system can integrate. This integration enables you to weave together customer recods, call patterns, activity trends and agent information into a consolidated report; providing insight into your business, your customer and allowing you to shape KPIs.

This innovative type of solution improves productivity, shortens response times, encourages colloboration, delivers insight and ultimately customer satisfication. The result is a more efficient, profitable and successful enterprise – delivering genuine ROI in terms of the platform itself and your other business applications.

Find out more about flexible communication solutions for your business …